Family First ER

Family First ER

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FAQs

How does a freestanding ER differ from an Urgent Care facility?


Urgent care facilities are equipped to handle only minor or routine medical issues. In many states, they are not regulated or licensed, and you may see a nurse practitioner or physician’s assistant rather than a doctor. Many urgent care facilities do not offer onsite radiology or laboratory services. Clinical capabilities may differ between facilities and services may be limited to specific hours of operation.

A freestanding ER is equipped to treat any and all adult and pediatric medical emergencies. It has onsite radiology and laboratory services. A radiologist is available to read X-rays and other images immediately. By law, a freestanding ER must be staffed with board-certified physicians.

Does Family First ER offer everything a traditional ER provides?


Yes, we do. Family First ER provides all of the same emergency services as a traditional, hospital-based emergency room.

What should I bring with me when seeking services at the emergency room?


Make sure to bring your identification, either a driver’s license or state identification card, along with your insurance information or another method of payment.

If you have time, bring a list of your current medications, medical conditions, the name of your primary care physician, and a list of any regions you have traveled to recently.

What is the typical wait time at Family First ER?


Freestanding ERs have shorter wait-times than hospital-based emergency rooms. Family First ER prides itself on providing the shortest wait possible for every patient. You are seen promptly by a healthcare provider, often within minutes of your arrival.

Will I see a physician, a physician’s assistant, or a nurse?


State law requires all emergency rooms to staff board-certified physicians experienced in emergency treatment for the adult and pediatric population. You will see a physician for diagnosis upon your arrival at our facility.

What are your hours of operation?


Family First accepts patients 24 hours a day, 7 days a week. We are always open and ready to serve you.

How does insurance work at Family First ER? What if I'm uninsured?


All major private insurance companies will be processed as out of network levels. We do participate in Medicare and Tricare; we do not participate in Medicaid.

You are only responsible for the copay or co-insurance required by your insurance provider.

If you don’t have insurance or do not wish to use it, we offer a discount when payment is made in full at the time of service. Also, we accept all major credit cards, including Mastercard, Visa, Discover, and American Express.

If you cannot pay for services in full, you can arrange for a payment plan.

What if I need to be admitted to a hospital? What if I’m too sick to go home but not sick enough for a hospital?


Less than 10% of emergency room patients require admission to a hospital. However, if your case warrants hospitalization, we have transfer agreements with local ambulance services and hospitals for rapid transport for inpatient care.

If you do not require hospitalization but are unable to go home immediately after treatment, Family First ER provides up to 23 hours of observation. Our staff closely monitors your condition and offers ongoing treatment in a safe clinical setting.

Do you provide emergency pediatric services?


Yes, we do. We understand that nothing is more frightening for a parent than a sick infant or child. We provide expert pediatric emergency care for all ages, and our staff is specially trained in pediatric emergency treatment.

We do everything we can to help your infant or child in a comforting environment.

What conditions does a freestanding ER treat?


Family First ER is capable of treating everything from a broken arm or leg to seizures and head injuries. We stand ready to provide services for any illness or injury.

What is a freestanding ER? Does it cost more than a hospital-based ER?


A freestanding ER (emergency room) is a medical facility that offers emergency medical services 24 hours a day, 7 days a week. It is independent of a hospital (although it may be owned by one), and is regulated and licensed by the state. A freestanding ER, as its name implies, is not physically connected to a hospital.

 

Typically, freestanding ERs are placed in locations convenient for patients and offer shorter wait times than traditional ERs.

Essentially, the charges for care in both types of facilities are the same.

What is considered a medical emergency?


An emergency medical condition means the sudden and, at the time, unexpected onset of a health condition that requires immediate medical treatment. However, we know it can be difficult to make that decision in stressful situations. If you’re not sure, you can call us, or call your family doctor first to get an opinion on whether you need emergency care.

What if I need to be transferred to a hospital? What if I'm too sick to go home but not sick enough for a hospital?


Less than 10% of emergency room patients require admission to a hospital. However, if your case warrants hospitalization, we have transfer agreements with local ambulance services and hospitals for rapid transport for inpatient care.

If you do not require hospitalization but are unable to go home immediately after treatment, Family First ER provides up to 23 hours of observation. Our staff closely monitors your condition and offers ongoing treatment in a safe clinical setting.

What is the typical wait time at Family First ER?


Freestanding ERs have shorter wait-times than hospital-based emergency rooms. Family First ER prides itself on providing the shortest wait possible for every patient.  You are seen promptly by a healthcare provider, often within minutes of your arrival.

How am I expected to pay?


We accept all major private insurance companies such as Blue Cross Blue Shield, Cigna, Aetna, Humana, United Healthcare, and others. We do not accept Medicare, Medicaid, and Tricare.

You are only responsible for the copay or co-insurance required by your insurance provider.

If you don’t have insurance or do not wish to use it, we offer a discount when payment is made in full at the time of service. Also, we accept all major credit cards, including Mastercard, Visa, Discover, and American Express.

If you cannot pay for services in full, we can discuss payment plan options.

Do you accept my insurance?


All commercially insured patients receive emergency services as in-network services. State and Federal law prohibit insurance carriers from making you pay extra for copays, co-insurance, or deductibles for emergency room service. Every emergency room is considered in-network.

These laws allow you to find treatment quicker without the worry of higher payment. Emergency rooms across the country are considered in-network by all major medical insurance carriers.

What's the difference between an ER and an Urgent Care clinic?


Urgent care facilities are equipped to handle only minor or routine medical issues. In many states, they are not regulated or licensed, and you may see a nurse practitioner or physician’s assistant rather than a doctor. Many urgent care facilities do not offer onsite radiology or laboratory services. Clinical capabilities may differ between facilities and services may be limited to specific hours of operation.

A freestanding ER is equipped to treat any and all adult and pediatric medical emergencies. It has onsite radiology and laboratory services. A radiologist is available to read X-rays and other images immediately. By law, a freestanding ER must be staffed with board-certified physicians.

What is a "free-standing emergency room?"


A freestanding ER (emergency room) is a medical facility that offers emergency medical services 24 hours a day, 7 days a week. It is independent of a hospital (although it may be owned by one), and is regulated and licensed by the state. A freestanding ER, as its name implies, is not physically connected to a hospital.

Typically, freestanding ERs are placed in locations convenient for patients and offer shorter wait times than traditional ERs.

Family First ER information on Health Beyond Insurance (HBI) platform is intended for consumers to connect with Family First ER, and to provide helpful information to consumers regarding providers' products and services. HBI does not endorse, guarantee, or warrant the products or services of Family First ER, and HBI is not an agent, or representative of, or otherwise responsible for or on behalf of, Family First ER. HBI never makes any medical decisions for you or on your behalf, nor does HBI ever take any medical action in response to information transmitted or received by the Family First ER. HBI does not take part in any medical diagnoses, procedures, or recommendations, or in any medical, prescription, service.