Health Hub

Please email our customer service team at [email protected], let them know you have tried the manual application and cant upload anything, provide us with all details asked for on the manual application and we will send this over to my clear test to try and get a certificate sent out for you.

There is a manual option at the bottom of each step, just click on the link and it will take you to our manual application. From here you just need to upload photos of all steps.

You do not need to take a photo of the QR, you just need to hold it up to the camera and be still, the camera should pick this up and scan this in.

You do not need to register this test the same way as you would register a PCR test, no URN is needed. Please go to rapidverification.thehealthhub.com and register a new account here, taking the test and filling in all the information will register the test. Please be aware that you do not have to register your test until you are ready to take it.

To take your test please go to rapidverification.thehealthhub.com and create a new account.

Please make sure you have registered a new account on our rapid verification page, the health hub login you made to place the order will not work.

You do not need to register your test until you are ready to take the test. Go to rapidverification.thehealthhub.com, register yourself a new account and then proceed with taking the test following the instructions.

A test can be rejected by our checking team for a number of reasons, usually due to the test not being performed correctly or an unclear image of the test strip or your passport. Your test can also be rejected if the personal details you entered don’t match the details on your passport. Our expert checking team works hard to validate each test, but due to our strict guidelines if a step is not performed properly then the result cannot be validated.
Always be sure to capture the images and videos that you send in a well lit environment, and that your device’s camera is properly positioned and focused.

If the QR code on your card isn’t working, don’t worry! Please make sure you’re scanning the bottom QR code and covering the top one with your finger. If this doesn’t work simply manually enter the 30 digit number provided on the bottom of your activation card. If you are still having problems, please get in touch so our team can help provide a solution.

Our team works hard to aim to verify every test and issue a certificate as soon as possible with results issued within 24-hours. On rare occasions, this process can take a while if our team is experiencing a large influx of tests or an exceptionally high demand. We recommend performing your test with plenty of time to spare prior to travelling to ensure you receive your certificate in time for your trip.
Rest assured that our team is working as fast as they can to provide you with your certificate as soon as possible.

The quality control line ‘C’ will not appear when a test is invalid. This means, for whatever reason, that the test has not worked and a result cannot be reported. This can be down to a poor sample collection, failure to follow instructions or, in rare occasions, an expired test.
When this happens, the nurse will report the result as invalid and you should perform another test whilst being very careful to follow the instructions provided.

Yes! You can perform and record your test wherever you like, no matter what country you are in.
Just make sure that you have a reliable internet connection and your device is safely positioned so it doesn’t slip or interrupt your recording. You should also make sure that you are positioned in a well lit area so our nurses can easily make sure that you’re following each step correctly.

You can perform your test at any time you like. Our team of nurses will receive your submission within 24 hours and will aim to issue your certificate within usual 9-5 working hours.
Should you require your certificate before travelling, we recommend allowing yourself plenty of time prior to travelling to perform your test to make sure our team can get your certificate to you as soon as possible.

You must be at least 13 years old to administer the test yourself using our checking service. For under 13s, parental or guardian consent must be provided stating that a test can be performed for the minor and that the guardian accepts responsibility.

If you have any queries or questions regarding the service or your test kit, please get in touch with our customer service team here either by calling our number 0800 8021 142, or drop us an email at [email protected], or go to our website www.thehealthhub.com to reach us on our live chat. Our team will be able to answer your queries between the hours 8am to 10pm from Monday to Friday, and 8am to 4pm on weekends.

PCR tests involve taking a swab to detect the presence of viral coronavirus RNA. The sample must be sent to a lab and examined to receive the result, and this will often take at least 24 hours. Antigen tests are also performed using a nasal swab but will provide a result within 15 minutes, but the result is a less accurate result than PCR tests as they are only designed to detect infectious coronavirus protein fragments.
Our Antigen tests are fully approved by the UK government, the NHS and most international governing bodies.

Fully vaccinated travellers arriving to the UK must still book a Covid test to be done 2 days after arriving in the UK, and fill out a passenger locator form. If you are travelling abroad from the UK or rest of the world, we recommend reading the corresponding international travel advice on the .gov website here for the country you are visiting as the testing rules can vary between countries.

All travellers returning to the UK from abroad must perform a day 2 Covid test and fill in a free passenger locator form.

Your passenger locator form should be submitted within 48 hours of returning to the UK and will detail your vaccination status, travel details, booking reference of Covid tests you have booked along with the UK address of where you’re staying.

You can read the full criteria and fill in the passenger locator form at any time you like on the .gov website here.

Testing for the purposes of travelling internationally is not available on the NHS and cannot be authenticated to provide you with a travel certificate. All Covid travel testing must be done through private suppliers such as ourselves, that have self-declared that they meet the government standards for the specific form of commercial Covid testing that they provide.

To use our checking service, you will only need to perform one Antigen test per person travelling for each individual certificate. The rules for testing can vary between countries so it’s important to always read the corresponding government travel guidelines for the specific country you’re visiting, which you can find here https://www.gov.uk/coronavirus

If your test cannot be authorised by our nurses or your result is invalid, you may need to perform another test.

We recommend performing and submitting your test within 48 hours of travelling, and practicing social distancing in the meantime to ensure you will be fit to travel when the time comes. It’s important to allow yourself plenty of time before travelling in order to account for any delays in order to receive your certificate in time.

While our team works as hard as they can to issue your certificate well within 24 hours of receiving your submission, complications can arise if you didn’t correctly perform a step, if your test is invalid or if our team is experiencing high demand so we recommend allowing yourself some extra time to account for this.

As of the Friday the 24th October 2021, fully vaccinated UK travellers returning home can use this type of test as their day 2 test.

Due to the frequent and often sudden rule changes always check the gov website for further information.

As of the Friday the 22nd October 2021, rapid antigen tests will be provided with a booking reference automatically in your order confirmation email.

Our tests are conducted and certificates are provided with guidance for the UK government website for private providers. We will always include the minimum requirement. In some cases, we will add more than the minimum required to try and aid passengers, as often airlines and countries change their rules. It is important that you do your test in good time. Don’t do it too early, or too late. We do provide rapid turnaround time, therefore if you notice any mistakes or errors, please flag this up right away and a member of our team will help rectify this right away. Please allow enough time for this, as guidance for airlines, countries and airports change often.

It is up to you to ensure your information is correct.

In extremely rare circumstances a test may show an inconclusive result. If you have done all the tests and your test is not giving any result, then this is a test that must be repeated. Unfortunately, it means that your swab result was unrecordable. If this is the case, we recommend trying an alternative test. Please contact us with evidence if this happens and we can try and help you with this.

If there is enough time, we are happy to send out another test kit to you.

In some cases, you may have not submitted all the information clearly. For example, you have not shown your blank test strip, or forgotten to show the result strip, or there is an error with the video etc.

Our team try their best to help you in these situations therefore the process may take longer than expected. Rest assured your test is always our highest priority.

Tests are rarely rejected. In most cases, this is because you have not followed the steps clearly as per the video. Our dedicated team will provide a reason for rejection. If there is something that can be salvaged or rectified, our team will help you to do this. If our team are unable to verify what you have presented, then this cannot be accepted as a verified test. In such cases, you will need to either purchase another test, or find an alternative provider.

Please see the terms and conditions of your test provider for further information.

If the QR code is not recognizable, then try to enter it manually using the 16 digit number given on the activation card. If you still have any issues, please contact [email protected] for further help.

If you are not able to submit your test using our application due to any reason then, you can submit it manually from this link.

Simply go to your instructions card and scan the QR code on how to begin. Or visit the website. It will take you to the web application. Sign up and when you’ve logged in, click on take a test.

For iPhone users, you will need to download the faster checks app on your phone.

Results will be available through your online dashboard but you will receive an email and text to notify you when they are ready.

You have several options to return with us.

• Free Royal Mail Tracked 24 (1-2 working days to return if sent Monday – Friday or Saturday
  morning)
• DX Sample Drop (Guaranteed Next Day if sent Monday – Friday)
• Arrange your own courier
• Drop off to lab

DX couriers allow customers to drop off their sample to 55 locations around the UK Monday – Friday with a guaranteed overnight delivery to our lab. This way you could send on Monday and know that your sample will definitely arrive on Tuesday morning. You can also drop off on a Saturday morning but this won’t arrive until Monday morning.

The 2 & 8 is a mandatory requirement whereas the Test To Release (Day 5 ) test is optional but allows you to end isolation early subject to a negative Day 2 result.

Children under 5 do not need to take the day-2 or day-8 test, however if you are opting for the test to release scheme they will need to take a day 5 test. You can find more information on the following link. When you complete your order you will receive an order confirmation email which will include your booking reference number for use on the passenger locator form, this will begin with HEALT.

Our lab is at 6 Osyth Close, Brackmills Industrial Estate, Northampton, NN4 7DY. If you drop-off by 10am, you should have your results back by the end of the day but certainly within 24 hours.

We dispatch the test kit one day before your arrival in The UK. So you will receive it on the day of the arrival or the day after.

You can see all the DX locations here.

Priority post boxes are listed on the Royal Mail website.

Your test kit is automatically registered at the point of checkout so there is no need to register it again. We will provide all the relevant information to the Government of your results.

You may leave your house to post your test or to travel directly to and from a testing site. You should follow safer travel guidance and avoid public transport if possible.

The reference numbers are on your order confirmation email you will have received after purchasing and start with “HEALT”

Due to our increasing volumes of tests it has allowed us to pass on some savings to our customers, in order to provide more affordable testing.

As travel back into the UK is a private matter, you must pay for your testing, individuals who need to travel due to the nature of their job are exempt from paid for testing in line with government guidance.

Lateral flow tests will not be able to be analysed for variants if positive, that is why they are not satisfactory.

Our tests are currently in line with most at home testing kit providers, but kits do vary in price depending on the source of kits and other factors.

Each test includes a UN3373 return bag and a Royal Mail Tracked 24 return label. All you need to do is follow the instructions to seal your sample inside the bag and send it back to our laboratory.

Once you have sent back your sample to our lab it will arrive there within 1 -2 days (excluding Sundays). Once it has arrived at our lab, they will then check in your sample. You will get an email confirmation of this and will receive results within 48hrs via email but typically 24hrs. Day 5 test results are ready in 24 hours from it being received in the lab.

No code is required for this offer, the offer will be automatically added to your cart during the eligibility period.

The meal planning service is charged at £2.99 per month outside of this offer.

The meal planning service is not suitable for those aged under 18 years old or with pre-existing medical conditions. Always consult with your GP before changing your diet.

The 30 days free access will expire 30 days from the date in which you placed the order.

Yes, you can cancel the renewal at any time, this will end your free access once the 30 days has elapsed. Simple log into your account on thehealthhub.com to manage your subscription.

One account for the meal planning service is provided per transaction. We do not offer one account per test purchased.

If you did not opt in, in the cart for the product, we are unable to offer access to the meal planning service.

The offer is valid to customers who make a purchase between the 25th November and 23:59 on the 31st March. If you did not opt in, in the cart for the product, we are unable to offer access to the meal planning service. If you placed an order before this time, you are not eligible for the promotion.

This may be because only five new customers ended up buying or it may be because you have reached the limit set within the terms and conditions. The terms and conditions state that customers can only make a certain number of referrals in a 24 hour period and within a year. This is to stop people taking advantage of our refer a friend programme.

Sometimes our offers change and they may go up or go down. You have our latest offer.

You can either just tell your friend to come to the site and to enter your name in the checkout in order to get the discount or visit your MentionMe account for more information.

It’s important to check that you are sure that they bought from us as you’ll only get the reward after they’ve bought from us. Second, are you sure they’re a new customer as the rewards are only valid if they’re a new customer.

If you think they are, then contact our customer care team and we can confirm that they have and arrange for your reward to be validated.

This could be for several reasons. It could be because your friend never registered for the refer-a-friend scheme. It could be because you’re entering a nickname (that the system doesn’t recognise) rather than the name they registered with or it could be because there are more than one person with the same name signed up. If this is the case then you just need to follow the instructions to enter their email address. If you don’t know their email address then please ask them for it and come back to us.

If all four blood spots on the card supplied are not filled fully, the sample will not be able to be tested at the lab. Please read your supplied instructions and follow the video guide to ensure that you fill your sample accurately.

We only partner with ISO and UKAS accredited laboratories that adhere to the highest standards of quality assurance.

If you order by 3pm weekdays, your test will be dispatched the same day (excluding bank holidays). DPD next weekday shipping is provided free of charge.

There is a 5 working day turnaround from sample receipt at the lab, you will be notified when your results are ready in your dashboard.

Some of the common symptoms of vitamin B12 deficiency are; weakness, fatigue, numbness, tingling, mood changes, depression.

Vitamin B12 can be tested with a simple at-home blood test. A small amount of blood is taken via a finger prick to fill a blood collection tube.

You can order an at-home blood test from The Health Hub. There is a simple process to follow that involves a finger prick blood sample which you return with a prepaid postage label to the lab to receive your results.

A result of 50 > nmol/L is considered to be a good level of vitamin D.

You can order an at-home blood test from The Health Hub. There is a simple process to follow that involves a finger prick blood sample which you return with a prepaid postage label to the lab to receive your results.

Vitamin D can be tested with a simple at-home blood test. A small amount of blood is taken via a finger prick to fill a blood collection tube.

Thyroid function can be checked from the comfort of your own home through finger-prick blood testing. If the result shows any marker out of range you can take or send the GP summary to your GP for further investigation.

There are different conditions which can arise from issues with thyroid function such as hyperthyroidism and hypothyroidism as well as the autoimmune condition hashimoto’s thyroiditis. Early warning signs include bowel movement changes, unexplained weight fluctuations, mood issues, skin changes, difficulty in dealing with changes in temperature, memory problems, changes in your vision, hair loss and lumps/ nodules appearing on your neck.

HbA1C testing is not suitable for everyone. We do not recommend HbA1c testing if any of the following apply to you: You have anaemia, you have had your spleen removed, you are pregnant or breastfeeding, you have a blood borne disorder

HbA1c (glycated haemoglobin) is a measurement that clinicians use to get an overall picture of what average blood glucose (sugar) levels have been over a period of 2-3 months. This is useful as an early indicator of someone who may be likely to develop pre-diabetes or diabetes.

The American Diabetes Association categorises HbA1c levels as: Normal: <42 mmol/mol, or below 6%, Prediabetes: 42-47 mmol/mol, or 6-6.4%, Diabetes: 48 mmol/mol, or 6.5%

We only partner with ISO and UKAS accredited labs.

Our Helpful Guides page contains both video and illustrated instructions to follow to correctly take your sample.

We post regular blogs and articles on our health journal page. All articles are reviewed by our medical advisory board. See the latest articles here.

Dr Gareth James (GP & Medical Director) and Sian Baker (Dip ION mBANT mCNHC Head of Wellbeing Services) make up our medical advisory board. They work with us to ensure that products, lab partners and test result reports are accredited and accurate.

Our customer care team is available on live chat and telephone: 8am-10pm, Monday – Friday and 8am-4pm on the weekends.